Display based on Specified Commercial Transaction Law

Dealer: HangzhouPickup light year culture Founding Limited Association
Representative person：Cheering
location：China·Zhuzhou -shi, Zhejiang, Kamijo -ku, Konari Taiwa, 2nd Tower
telephone number：050-5534-8599

Customer service Email：info@12years.jp
Customer Service Time: Monday -Friday (10: 00-18: 00) Saturdays, Sundays, and holidays

Standard shipping:

Okinawa Prefecture2,000 yen (free delivery for purchases over 12,000 yen)

700 other than Okinawa PrefectureYen (free delivery for purchases over 9,000 yen)

　　

• Transportation company: Yamato Transport
• After the order is accepted, it will be shipped within 3 business days. (Excluding holidays)
• Once shipped, the slip number will be notified by email.
• It will be delivered about 3-5 business days after shipping. (Excluding holidays)
• Please contact Yamato Transport for your luggage status.http://www.kuronekoyamato.co.jp/ytc/customer/
• Sagawa Express:http://www.sagawa-exp.co.jp/

 

We pay close attention to product management and shipping, but if there are "defective products (damage, dirt, etc.)", "product differences", "quantity differences", we will exchange or return them with our shipping cost. We will respond. In that case, we are sorry, but after receiving the productWithin 14 daysInquiries or info@12years.jp Please contact us to us. Reply from the customer in charge within 24 hours. (Excluding holidays)

* Unless defective products are damaged at the time of delivery. Please note that we do not accept damage after worn.

 

Returns and refunds are possible. Please contact us or info@12years.jp within 14 days after the product arrives. I'm sorry, but I will refuse if it is 14 days or more. In the case of returned or refund, the return fee will be borne by the customer. (If you return by cash on delivery, we will refund the amount of shipping fee.) If you want to order multiple products and return one of them, the refund amount is.

Only the desired returned product.

Customers usually charge only once (including returned goods), but the customer's convenience (size, wrong order, image difference, etc.) will be borne by the customer. 。 Please note that we will bear the fees that will be returned, returning, and refunds.

 

In principle, we do not accept exchanges for customer's convenience. Please understand.

 

Please note that exchanges and returns cannot be accepted in the following cases.

• If you contact us after passing
• Opened once, used, and have traces of use
• If perfume, cigarettes, and other smells are adhered by fitting, scratches, dirt, fraying of threads, deformation, damage, etc. occur in the product.
• Products that have been processed such as cleaning, washing, and repairing hem
• Package (bag / case tag) or accessories without accessories
• Auction products, products to be sold
• Products that are directly on the skin, such as underwear and stock
• By customer convenience, such as different photos and images, different colors from expected.
• By customer convenience, such as ordering a wrong product
• If you have not contacted in advance

 

Cancellation before shipping is possible, but the cancellation after shipping is refused. note that.

If the payment deadline is exceeded or the luggage cannot be received, it will be automatically canceled if it is returned to us. Please note that if you have been treated as cancellation in advance, we may refuse your future orders.

 

When you return it, please send the box and accessories delivered with the product together. When returning, please use a courier service and keep a copy of the invoice. If there is no proof of shipment, we will not be responsible for any problems such as loss or misdelivery during delivery. In the following cases, we cannot accept returns. Please note.

• If the item is not reached due to delivery trouble
• If the item is damaged due to delivery problems
• If there is a shortage of products and accessories