Twelve Light Years (hereinafter referred to as "our company") hereby establishes the following terms of use (hereinafter referred to as "these Terms") for the online store (hereinafter referred to as "this service") operated by our company.
Article 1 Scope and Changes of These Terms
By using this service, you are deemed to have agreed to these terms. If you do not agree to all of these terms, you cannot use this service.
The Company reserves the right to change the content of the Service without prior notice to the User. By using the Service, the User is deemed to have agreed to be bound by any revisions, so please periodically visit this page to check the latest terms and conditions to which the User is bound.
Article 2 User
"User" refers to a person who uses the Service by browsing, purchasing, etc.
Minors may not use the Service without the prior consent of a competent legal guardian.
Article 3 Personal Information
Any personal information of users that we learn in connection with the use of this service will be handled in accordance with our separate Privacy Policy.
Article 4 Maintenance of the Service
In order to maintain the smooth operation of the Service, we may temporarily suspend or discontinue provision of all or part of the Service without prior notice to users if any of the following circumstances apply:
(1) In the case of regular or emergency maintenance of the computer system (hereinafter referred to as the "System") used to provide the Service
(2) When the operation of the system becomes difficult due to natural disasters such as fire, earthquake, flood, lightning, heavy snow, etc.
(3) When the operation of the system becomes difficult due to social unrest such as war, civil unrest, terrorism, riots, or disturbances.
(4) Any other case in which the Company determines it is unavoidable to suspend the system.
Article 5: Password Management
Users shall be responsible for managing the passwords they set themselves.
Users may not transfer or lend their passwords to third parties, or share them with third parties. If users discover that their passwords are being used illegally by a third party, they must immediately contact the Company.
Article 6 Intellectual Property Rights
The intellectual property rights of the content provided through this service (such as text, graphic images, logos, photos, videos, etc.) are owned by 12 Light Years. In addition, the portrait rights of models, talents, and individuals used in the photos provided through this service are owned by the agencies or individuals to which the models and talents belong. Users shall not take any action that infringes these rights.
If any dispute arises between the User and a third party due to violation of the provisions of this Article, the User shall resolve the dispute at its own responsibility and expense and shall not cause any damage, loss, disadvantage, etc. to the Company.
Email: 12lyearsyears@gmail.com
Article 7 Purchase of Products, etc.
Users can use this service to purchase products and ancillary services (hereinafter referred to as "Products, etc.") from our company. We will send you an email with the order details within 30 minutes of the order being confirmed, which will serve as a notice of acceptance, and this will be considered the establishment of a sales contract.
You can change or cancel your order before it is shipped, but you cannot change or cancel your order once it has been shipped.
After receiving your order, we will ship it within about 2-4 days. (Excluding holidays) Once shipped, we will notify you of the tracking number by email. After shipping, it will arrive within about 3-5 business days. (Due to weather, traffic conditions, and holidays, the expected delivery date may be delayed.) Please contact Sagawa Express for information on the status of your package. http://www.sagawa-exp.co.jp/
Article 8 Payment Method
When purchasing a product, Members may choose from the following payment methods.
(1) PAYPAL (In addition to credit cards and debit cards, PAYPAL now allows you to pay with your bank account. Even customers who do not use cards can make payments safely and easily.)
(2) Credit card (Visa and MaterCard are accepted)
(3) Convenience store/bank transfer
Please see the Payment page for more details.
Article 9. Return of Products, etc.
Please note that we cannot accept returns in the following cases:
(1) More than 14 days after the product arrives
(2) Products that have been opened and used, or show signs of use
(3) If the product smells of perfume, tobacco, or other substances when you try it on, or if the product is damaged, dirty, has loose threads, or is deformed.
(4) Products that have been dry-cleaned, washed, or altered, such as hemming
(5) Products without packaging (bags, cases, tags) or accessories
(6) Auction items and sale items
(7) For hygiene reasons, unterware and stocks cannot be returned.
(8) Reasons due to customer preference, such as the product being different from the image in the photo or the color being different from what was expected
(9) Reasons attributable to the customer, such as ordering the wrong product
(10) If you have not contacted us in advance
Article 10 Prohibited Matters
In addition to the provisions of these Terms and Conditions, users are prohibited from engaging in the following acts.
(1) Criminal acts, acts contrary to public order and morals, acts that violate other laws and regulations, or acts that may be likely to do so.
(2) Any act that causes or may cause inconvenience, disadvantage, or damage to other users, third parties other than other users, or our company
(3) Submitting false registration information
(4) Purchasing products through the Service for the purpose of reselling or resale or for any other profit
(5) Collecting or tracking personal information of others
(6) Any act that infringes the intellectual property rights of the Company or its affiliates.
(7) Any other act that the Company deems inappropriate
Article 11 Other Disclaimers
(1) The User shall bear the costs associated with the preparation and installation of computer equipment and communications equipment necessary to use this Service, as well as telephone charges, Internet connection charges, line usage charges and other communication charges incurred in using this Service, and all other costs.
(2) When changing a user's password, etc., the Company will be exempt from liability by conducting identity verification using a method specified by the Company.
(3) Even if the Service is temporarily suspended, discontinued or modified in the event of a natural disaster or social unrest, the Company shall not be liable for any damage, loss, disadvantage, etc. suffered directly or indirectly by the User.
(4) In the event of a problem due to an unknown delivery address, etc., our company will contact the contact information registered by the user and deliver the products, etc. to the delivery address specified by the user when placing the order, thereby fulfilling our obligation to deliver the products, etc., and will be exempt from such obligation.
(5) If a user causes damage to a third party through the use of this service, the user shall resolve the matter at his/her own responsibility and expense and shall not cause any inconvenience to the Company.
(6) Regardless of the legal basis for the claim, we shall not be liable for any damage, loss, disadvantage, etc. incurred by the user due to reasons beyond the control of our company in connection with the use of this service.
Article 12 Other
If any problem arises regarding the use of this service that cannot be resolved by these terms and conditions, the user and our company shall negotiate in good faith to resolve the problem.
Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Northern Ireland.
Email: 12lyearsyears@gmail.com