inquiry

There are two points of contact: one for "inquiries and opinions about products" and one for "inquiries about orders and reservations".

・ Click here for "Inquiries and Opinions about Products"

・ Click here for "Inquiries about orders and reservations"

 

Email address: info@12years.jp

Phone number: 050-5534-8599

Customer service hours: Monday to Friday (10:00-18:00, excluding weekends and holidays)

★ Notes ★

・If you have any questions, please write "Inquiry about ○○" in the subject line of the email.

(Please write what you are inquiring about in the ○○ part).

・Usually, after receiving an e-mail from a customer, we will reply on the same day at the earliest, or within 4 to 5 days at the latest.

If you do not receive a reply from Twelve Light Years (Shia) even after one week or more, it means that your order e-mail has not reached us due to some reason on the Internet, or that our reply has not reached you. There is a possibility that there is no.

Sorry to trouble you, but please send it again after adding "Resend".

・Since the mail-order department is closed on Saturdays and Sundays, almost all mail-order operations, such as receiving and sending emails, receiving orders, and shipping products, and site management operations will be suspended. please note that.